MarketPOINT Call Quality Coach
3.
6 Full-time 1 day ago Full Job Description Help our team achieve their best! Are you detail oriented? Do you have experience with coaching or providing feedback? Do you enjoy developing others? If so, this might be the job for you! We are seeking a candidate for a Call Quality Coach (Call Quality Professional 2) to join our growing team! How we Value You Benefits starting day 1 of employment Competitive 401k match after 1 year Generous Paid Time Off accrual Tuition Reimbursement Parent Leave Go365 perks for well-being Responsibilities The Call Quality Coach (Call Quality Professional 2) monitors and evaluates the quality of inbound and/or outbound sales and relationship building calls as well as contributes to projects to improve performance in areas of compliance, sales, and consumer experience across multiple channels of support.
Required Qualifications Must have or be willing to obtain valid state health insurance license, within 75 days of hire 1
years of experience in Telesales, Call Center and/or Quality Assurance 1 or more years of leadership experience (demonstrated capability with coaching and developing associates formally and informally) Ability to work schedules 8am-6pm, that include evenings and weekends during Peak, Hours subject to change based on business needs.
Experience with prioritizing and balancing multiple responsibilities and projects Knowledgeable with Microsoft Office:
Word, Excel and PowerPoint Critical thinking skills Ability to prioritize and balance multiple responsibilities and projects Flexibility in day to day work initiatives Detail oriented; ability to provide detailed feedback to agents Must ensure designated work area is free from distractions during work hours and virtual meetings Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited).
A minimum standard speed of 10x1 (10mbs download x 1mbs upload) for optimal performance of is required Must be passionate about contributing to an organization focused on continuously improving consumer experiences Our company requires vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters.
Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.
Preferred Qualifications Bachelor's degree Applied knowledge of Direct Marketing Processes Knowledge of sales practices Contact Center Operations leadership Work in a virtual environment Bilingual- Spanish, Cantonese, Mandarin, Korean Additional Information Ability to work schedules 8am-6pm, that include evenings and weekends during Peak, Hours subject to change based on business needs.
To ensure Home or Hybrid Home/Office associates - ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Internal- If you have additional questions regarding this role posting, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.
Scheduled Weekly Hours 40 Not Specified 0.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Full-time 1 day ago Full Job Description Help our team achieve their best! Are you detail oriented? Do you have experience with coaching or providing feedback? Do you enjoy developing others? If so, this might be the job for you! We are seeking a candidate for a Call Quality Coach (Call Quality Professional 2) to join our growing team! How we Value You Benefits starting day 1 of employment Competitive 401k match after 1 year Generous Paid Time Off accrual Tuition Reimbursement Parent Leave Go365 perks for well-being Responsibilities The Call Quality Coach (Call Quality Professional 2) monitors and evaluates the quality of inbound and/or outbound sales and relationship building calls as well as contributes to projects to improve performance in areas of compliance, sales, and consumer experience across multiple channels of support.
Required Qualifications Must have or be willing to obtain valid state health insurance license, within 75 days of hire 1
years of experience in Telesales, Call Center and/or Quality Assurance 1 or more years of leadership experience (demonstrated capability with coaching and developing associates formally and informally) Ability to work schedules 8am-6pm, that include evenings and weekends during Peak, Hours subject to change based on business needs.
Experience with prioritizing and balancing multiple responsibilities and projects Knowledgeable with Microsoft Office:
Word, Excel and PowerPoint Critical thinking skills Ability to prioritize and balance multiple responsibilities and projects Flexibility in day to day work initiatives Detail oriented; ability to provide detailed feedback to agents Must ensure designated work area is free from distractions during work hours and virtual meetings Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited).
A minimum standard speed of 10x1 (10mbs download x 1mbs upload) for optimal performance of is required Must be passionate about contributing to an organization focused on continuously improving consumer experiences Our company requires vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters.
Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.
Preferred Qualifications Bachelor's degree Applied knowledge of Direct Marketing Processes Knowledge of sales practices Contact Center Operations leadership Work in a virtual environment Bilingual- Spanish, Cantonese, Mandarin, Korean Additional Information Ability to work schedules 8am-6pm, that include evenings and weekends during Peak, Hours subject to change based on business needs.
To ensure Home or Hybrid Home/Office associates - ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Internal- If you have additional questions regarding this role posting, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.
Scheduled Weekly Hours 40 Not Specified 0.
Estimated Salary: $20 to $28 per hour based on qualifications.
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