Customer Success Manager
San Antonio, TX San Antonio, TX Full-time Full-time From $50,000 a year From $50,000 a year Summary/Objective Pro-Vigil is the largest and fastest-growing remote surveillance service provider in the US.
We are now looking to add a Customer Success Manager to support every aspect of our Outside Sales Team and to ensure excellent customer service.
It's rare to find a service to sell that meets and often exceeds the clients' expectations.
Our company is unique and our services set trends.
Primary Responsibilities #1 Goal is to Provide and assure Excellent Customer Service to Pro-Vigil's customers Provide productive and professional help to assigned Outside Sales/Territory Managers Ensures all required client paperwork is completed, accurate and submitted on time Checks/approves service agreements for appropriate pricing and necessary signatures.
Documents all sales information and maintains the current database in the CRM for territory manager Onboarding process champion Welcome call to the customer, confirm expectations of service Q/A Pre installation questionnaire with customer acknowledgment Reviews day/night camera views with the customer and makes recommendations accordingly Confirm police phone number Review day 1, 7, 14 and 30 Open tickets for equipment installation issues Coordinates orders with other Departments (Production and Field Services) Ensures all equipment is sent to sales representatives / field technicians for installations Communicates proactively with all customers quarterly, to strengthen and expand relationships Completes proactive customer goodwill calls on a schedule Follow up/resolve any ticket that is assigned Monitor trouble ticket trends for assigned customers and try to resolve issues Coordinates key company personnel, including support, monitoring, operations and management in order to meet service objectives and customer's expectations.
Proactively assesses, clarifies and validates customer needs on an ongoing basis Completes customer satisfaction surveys with the customer at the end of projects.
Verifies new projects with project managers and sets up new site survey for territory manager Maintains industry and product knowledge and inform the company of changing market conditions and competitive issues Increase account penetration with strategic product sales Update and renew customer service agreements Establish and maintain a high level of customer satisfaction Communicate and collaborate with the Inside Sales Manager to resolve customer issues Perform reporting function on an ongoing and timely basis as requested Competencies Degree preferred Minimum of 2 years of direct work in sales Ability to mine provided databases to target via cold call and email campaigns CRM experience is preferred (Salesforce.
com) Strategic thinking Sound decision making Successful relationship building Professional communications Professional and ethical behavior Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
Job Type:
Full-time Pay:
From $50,000.
00 per year
Benefits:
401(k) 401(k) matching Cell phone reimbursement Dental insurance Disability insurance Health insurance Life insurance Paid time off Paid training Vision insurance Experience level:
5 years Schedule:
8 hour shift Monday to Friday Supplemental pay types:
Commission pay Travel requirement:
Up to 25% travel Application Question(s):
Please provide an email and phone number where you can be reached.
Experience:
Customer Service:
2 years (Preferred) Sales
Experience:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are now looking to add a Customer Success Manager to support every aspect of our Outside Sales Team and to ensure excellent customer service.
It's rare to find a service to sell that meets and often exceeds the clients' expectations.
Our company is unique and our services set trends.
Primary Responsibilities #1 Goal is to Provide and assure Excellent Customer Service to Pro-Vigil's customers Provide productive and professional help to assigned Outside Sales/Territory Managers Ensures all required client paperwork is completed, accurate and submitted on time Checks/approves service agreements for appropriate pricing and necessary signatures.
Documents all sales information and maintains the current database in the CRM for territory manager Onboarding process champion Welcome call to the customer, confirm expectations of service Q/A Pre installation questionnaire with customer acknowledgment Reviews day/night camera views with the customer and makes recommendations accordingly Confirm police phone number Review day 1, 7, 14 and 30 Open tickets for equipment installation issues Coordinates orders with other Departments (Production and Field Services) Ensures all equipment is sent to sales representatives / field technicians for installations Communicates proactively with all customers quarterly, to strengthen and expand relationships Completes proactive customer goodwill calls on a schedule Follow up/resolve any ticket that is assigned Monitor trouble ticket trends for assigned customers and try to resolve issues Coordinates key company personnel, including support, monitoring, operations and management in order to meet service objectives and customer's expectations.
Proactively assesses, clarifies and validates customer needs on an ongoing basis Completes customer satisfaction surveys with the customer at the end of projects.
Verifies new projects with project managers and sets up new site survey for territory manager Maintains industry and product knowledge and inform the company of changing market conditions and competitive issues Increase account penetration with strategic product sales Update and renew customer service agreements Establish and maintain a high level of customer satisfaction Communicate and collaborate with the Inside Sales Manager to resolve customer issues Perform reporting function on an ongoing and timely basis as requested Competencies Degree preferred Minimum of 2 years of direct work in sales Ability to mine provided databases to target via cold call and email campaigns CRM experience is preferred (Salesforce.
com) Strategic thinking Sound decision making Successful relationship building Professional communications Professional and ethical behavior Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
Job Type:
Full-time Pay:
From $50,000.
00 per year
Benefits:
401(k) 401(k) matching Cell phone reimbursement Dental insurance Disability insurance Health insurance Life insurance Paid time off Paid training Vision insurance Experience level:
5 years Schedule:
8 hour shift Monday to Friday Supplemental pay types:
Commission pay Travel requirement:
Up to 25% travel Application Question(s):
Please provide an email and phone number where you can be reached.
Experience:
Customer Service:
2 years (Preferred) Sales
Experience:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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