Concierge Training Associate
Concierge Training Associate at Shift San Antonio, TX In this role as a Concierge Training Associate, you will play a critical role in the long-term success of Shifts operations organization through facilitating and contributing to the Training and Development initiative.
The focus of this role will be in facilitating various in-person training sessions across the Concierge organization.
Responsibilities:
Develop and/or oversee the production of classroom handouts, instructional materials, aids and manuals Facilitate continuous training material Acclimate new hires to the business and conduct orientation sessions Assist in logistical planning for training launches to ensuring there are no delays or interruptions with the training Facilitate training sessions in the Concierge organization, ensuring that there is high engagement with the individuals attending and that the information presented is retained Support new hires and hiring managers in the first two weeks outside of training by remotely monitoring appointments and providing assistance with process related questions.
Hosting coaching sessions with underperforming Concierges to help overcome obstacles and improve conversion metrics Assist with appointment coverage outside of training, coaching, and planning sessions.
Requirements :
Proficiency in Google suite products (forms, sheets, docs, slides) Previous experience using or maintaining a LMS platform Highly Organized Sound decision-making skills Adaptable to workflows changes Ability to present complex information to a variety of audiences Excellent communication skills with the ability to motivate people Previous experience in a training/coaching/teaching-related role Previous customer facing experience Proficiency with in-person sales strategies Internal Candidate Requirement Recommendation from current manager Not currently on a performance improvement plan High performance in recent review cycles Skillset that matches the minimum requirements of the new role.
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.
Completion of the form is entirely voluntary .
Whatever your decision, it will not be considered in the hiring process or thereafter.
Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Shifts Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Gender Gender Gender Please identify your race Please identify your race Please identify your race If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.
As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.
Classification of protected categories is as follows:
A disabled veteran is one of the following:
a veteran of the U.
S.
military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A recently separated veteran means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.
S.
military, ground, naval, or air service.
An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.
S.
military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.
S.
military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran Status Veteran Status Veteran Status Form CC-305OMB Control Number 1250-0005Expires 05/31/2023 Voluntary Self-Identification of Disability We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities.
We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities.
To do this, we must ask applicants and employees if they have a disability or have ever had a disability.
Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.
Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so.
Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions.
Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past.
For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.
S.
Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at.
You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.
Disabilities include, but are not limited to:
Autism Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS Blind or low vision Cancer Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or hard of hearing Depression or anxiety Diabetes Epilepsy Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome Intellectual disability Missing limbs or partially missing limbs Nervous system condition for example, migraine headaches, Parkinsons disease, or Multiple sclerosis (MS) Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depressionDisability Status Disability Status Disability Status 1Section 503 of the Rehabilitation Act of 1973, as amended.
For more information about this form or the equal employment obligations of Federal contractors, visit the U.
S.
Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at.
PUBLIC BURDEN STATEMENT:
According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number.
This survey should take about 5 minutes to complete.
Recommended Skills Adaptability Autism Bipolar Disorder Cardiovascular Disease Coaching And Mentoring Communication Estimated Salary: $20 to $28 per hour based on qualifications.
The focus of this role will be in facilitating various in-person training sessions across the Concierge organization.
Responsibilities:
Develop and/or oversee the production of classroom handouts, instructional materials, aids and manuals Facilitate continuous training material Acclimate new hires to the business and conduct orientation sessions Assist in logistical planning for training launches to ensuring there are no delays or interruptions with the training Facilitate training sessions in the Concierge organization, ensuring that there is high engagement with the individuals attending and that the information presented is retained Support new hires and hiring managers in the first two weeks outside of training by remotely monitoring appointments and providing assistance with process related questions.
Hosting coaching sessions with underperforming Concierges to help overcome obstacles and improve conversion metrics Assist with appointment coverage outside of training, coaching, and planning sessions.
Requirements :
Proficiency in Google suite products (forms, sheets, docs, slides) Previous experience using or maintaining a LMS platform Highly Organized Sound decision-making skills Adaptable to workflows changes Ability to present complex information to a variety of audiences Excellent communication skills with the ability to motivate people Previous experience in a training/coaching/teaching-related role Previous customer facing experience Proficiency with in-person sales strategies Internal Candidate Requirement Recommendation from current manager Not currently on a performance improvement plan High performance in recent review cycles Skillset that matches the minimum requirements of the new role.
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.
Completion of the form is entirely voluntary .
Whatever your decision, it will not be considered in the hiring process or thereafter.
Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Shifts Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Gender Gender Gender Please identify your race Please identify your race Please identify your race If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.
As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.
Classification of protected categories is as follows:
A disabled veteran is one of the following:
a veteran of the U.
S.
military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A recently separated veteran means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.
S.
military, ground, naval, or air service.
An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.
S.
military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.
S.
military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran Status Veteran Status Veteran Status Form CC-305OMB Control Number 1250-0005Expires 05/31/2023 Voluntary Self-Identification of Disability We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities.
We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities.
To do this, we must ask applicants and employees if they have a disability or have ever had a disability.
Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.
Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so.
Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions.
Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past.
For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.
S.
Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at.
You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.
Disabilities include, but are not limited to:
Autism Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS Blind or low vision Cancer Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or hard of hearing Depression or anxiety Diabetes Epilepsy Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome Intellectual disability Missing limbs or partially missing limbs Nervous system condition for example, migraine headaches, Parkinsons disease, or Multiple sclerosis (MS) Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depressionDisability Status Disability Status Disability Status 1Section 503 of the Rehabilitation Act of 1973, as amended.
For more information about this form or the equal employment obligations of Federal contractors, visit the U.
S.
Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at.
PUBLIC BURDEN STATEMENT:
According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number.
This survey should take about 5 minutes to complete.
Recommended Skills Adaptability Autism Bipolar Disorder Cardiovascular Disease Coaching And Mentoring Communication Estimated Salary: $20 to $28 per hour based on qualifications.
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