Junior Tech Support Specialist
Project DescriptionCandidate will be assisting the WellMed Helpdesk to support WellMed employee reported technical issuesResponsibilitiesAccept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase;Effectively communicate transfer of reported issues to internal/external teams;Follow all escalation procedures according to service level agreement.
On-call support on rotation basis(2 - 3 weeks per year:
Monday 10pm - Thursday 6am; Friday 10pm - Monday 6am)SkillsMust have1
years of experience supporting PC operating systems including Windows 7 and Windows 101
years of experience with ServiceNow1
years of experience supporting mobile devices such as Android or Apple Tablets / Phones6
months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.
) - ability to create, edit, save, and sendNice to haveeffective communication, efficient call handlingLanguagesEnglish:
C1 AdvancedSeniorityJuniorRelocation packageIf needed, we can help you with relocation process.
Click here for more information.
Vacancy Specialization Help Desk SupportRef NumberVR-98529 Recommended Skills Communication English Help Desk Microsoft Excel Microsoft Office Microsoft Outlook Estimated Salary: $20 to $28 per hour based on qualifications.
On-call support on rotation basis(2 - 3 weeks per year:
Monday 10pm - Thursday 6am; Friday 10pm - Monday 6am)SkillsMust have1
years of experience supporting PC operating systems including Windows 7 and Windows 101
years of experience with ServiceNow1
years of experience supporting mobile devices such as Android or Apple Tablets / Phones6
months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.
) - ability to create, edit, save, and sendNice to haveeffective communication, efficient call handlingLanguagesEnglish:
C1 AdvancedSeniorityJuniorRelocation packageIf needed, we can help you with relocation process.
Click here for more information.
Vacancy Specialization Help Desk SupportRef NumberVR-98529 Recommended Skills Communication English Help Desk Microsoft Excel Microsoft Office Microsoft Outlook Estimated Salary: $20 to $28 per hour based on qualifications.
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