Medical Customer Service Agent - LVN, RN, MA, EMT or Prior Military Medic
San Antonio, TX San Antonio, TX Full-time Full-time $17 - $25 an hour $17 - $25 an hour 8 days ago 8 days ago 8 days ago If you are a Registered Nurse (RN), Licensed Vocational Nurse (LVN/LPN), Certified Medical Assistant (MA), Emergency Medical Technician (EMT) - OR - equivalent military specialist (Medic, Corpsman, Para-rescue, or Health Services Technician), we would like to talk to you! QTC is seeking qualified candidates for Medical Customer Service Agent opportunities on our Reserve Health Readiness Program III (RHRP-3).
These Agents will serve as the face of the organization through direct interactions with military service members, delivering exceptional customer service at all touch points.
RHRP-3 provides health readiness support services, such as mental health assessments and post-deployment health reassessments, to the military Reserve Components nationwide and Active Duty Components in remote areas.
They deliver services by group events and in-clinic individual appointments and by providing call center support.
Our Medical Customer Service Agents work in an innovative and agile environment.
At QTC, we create and apply new technologies in a team environment that is fun, creative and supportive.
Best of all, the applications we support have a direct impact on the lives of our nation's military! In this rewarding role, you will:
Provide high-touch and outstanding service to military service members Download and screen military medical forms and records for accuracy and thoroughness Review these medical records and determine the necessary/required medical, dental, and behavioral health services needed Schedule service members individual, in-clinic, group, and/or telephonic appointments You must have:
Job Levels:
Level 1:
0-1 year experience Level 2:
1-3 yeas experience Level 3:
3-5 years experience Must be U.
S.
Citizen and be able to obtain a military Common Access Card A CURRENT medical certification, such as Registered Nurse (RN), Licensed Vocational Nurse (LVN/LPN), Certified Medical Assistant (CMA), Emergency Medical Technician (EMT), or prior military Medic, Corpsman, Para-rescue or Health Service Technician.
Certification must be current and remain valid throughout employment.
A High School diploma/GED, or 2 years of relevant experience in lieu of The ability to successfully pass a federal background check - National Agencies Check w/ Inquiries (NACI) Typical Day:
Positions are located ONSITE (NOT REMOTE) at our San Antonio, TX location at 4406 Piedras Dr.
West, San Antonio, TX 78228 Initial training will be Mon - Fri:
8:
00am - 4:
30pm - Employee will move to assigned shift after initial training Initial training will be Mon - Fri:
8:
00am - 4:
30pm - Employee will move to assigned shift after initial training Shifts:
shift availability will be discussed at time of interviewShift 1:
Monday - Friday:
9:
00am - 5:
30pm Shift 3:
Monday - Friday:
11:
00am - 7:
30pm Shift 4:
Monday - Friday:
12:
00pm - 8:
30pm 2nd Shift:
Monday - Friday:
1:
30pm - 10:
00pm (Extra $1.
00/hr.
for hours worked during this shift) Pay and
Benefits:
Level 1:
$17.
00 per hour Level 2:
$21.
00 per hour Level 3:
$25.
00 per hour The QTC Management pay range for this job level is a general guideline only and not a guarantee of compensation or salary.
Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Pay and benefits are fundamental to any career decision.
That's why we craft compensation packages that reflect the importance of the work we do for our customers.
Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.
More details are available here.
Job Type:
Full-time Pay:
$17.
00 - $25.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Loan repayment program Paid time off Paid training Parental leave Professional development assistance Tuition reimbursement Vision insurance Schedule:
8 hour shift Day shift Evening shift Holidays Monday to Friday Weekends as needed Supplemental pay types:
Bonus opportunities Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
These Agents will serve as the face of the organization through direct interactions with military service members, delivering exceptional customer service at all touch points.
RHRP-3 provides health readiness support services, such as mental health assessments and post-deployment health reassessments, to the military Reserve Components nationwide and Active Duty Components in remote areas.
They deliver services by group events and in-clinic individual appointments and by providing call center support.
Our Medical Customer Service Agents work in an innovative and agile environment.
At QTC, we create and apply new technologies in a team environment that is fun, creative and supportive.
Best of all, the applications we support have a direct impact on the lives of our nation's military! In this rewarding role, you will:
Provide high-touch and outstanding service to military service members Download and screen military medical forms and records for accuracy and thoroughness Review these medical records and determine the necessary/required medical, dental, and behavioral health services needed Schedule service members individual, in-clinic, group, and/or telephonic appointments You must have:
Job Levels:
Level 1:
0-1 year experience Level 2:
1-3 yeas experience Level 3:
3-5 years experience Must be U.
S.
Citizen and be able to obtain a military Common Access Card A CURRENT medical certification, such as Registered Nurse (RN), Licensed Vocational Nurse (LVN/LPN), Certified Medical Assistant (CMA), Emergency Medical Technician (EMT), or prior military Medic, Corpsman, Para-rescue or Health Service Technician.
Certification must be current and remain valid throughout employment.
A High School diploma/GED, or 2 years of relevant experience in lieu of The ability to successfully pass a federal background check - National Agencies Check w/ Inquiries (NACI) Typical Day:
Positions are located ONSITE (NOT REMOTE) at our San Antonio, TX location at 4406 Piedras Dr.
West, San Antonio, TX 78228 Initial training will be Mon - Fri:
8:
00am - 4:
30pm - Employee will move to assigned shift after initial training Initial training will be Mon - Fri:
8:
00am - 4:
30pm - Employee will move to assigned shift after initial training Shifts:
shift availability will be discussed at time of interviewShift 1:
Monday - Friday:
9:
00am - 5:
30pm Shift 3:
Monday - Friday:
11:
00am - 7:
30pm Shift 4:
Monday - Friday:
12:
00pm - 8:
30pm 2nd Shift:
Monday - Friday:
1:
30pm - 10:
00pm (Extra $1.
00/hr.
for hours worked during this shift) Pay and
Benefits:
Level 1:
$17.
00 per hour Level 2:
$21.
00 per hour Level 3:
$25.
00 per hour The QTC Management pay range for this job level is a general guideline only and not a guarantee of compensation or salary.
Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Pay and benefits are fundamental to any career decision.
That's why we craft compensation packages that reflect the importance of the work we do for our customers.
Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.
More details are available here.
Job Type:
Full-time Pay:
$17.
00 - $25.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Loan repayment program Paid time off Paid training Parental leave Professional development assistance Tuition reimbursement Vision insurance Schedule:
8 hour shift Day shift Evening shift Holidays Monday to Friday Weekends as needed Supplemental pay types:
Bonus opportunities Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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