Call Center Representative with Security Clearance
Job Details Call Center Representative Located onsite in San Antonio, TX Seasonal Position US Citizenship Required Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services.
Performs services focused on customer satisfaction and adherence to established Service Level Agreements (SLAs).
Completes daily routine tasks and responsibilities to support the Customer Service department or programs.
Job Responsibilities Supports customer to submit and process PTIN applications or creates and submits on behalf of customer.
Assists customer with processing, identifying and resolving processing issues.
Supports inbound calling, outbound calling, email, web chat and paper mail applications/inquiries.
Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer.
All cases shall be logged in a web-based agent desktop application.
Performs manual linking and unlinking of award records and promissory/agreement to serve notes.
Provides support to Customer to research and confirm status of requests and applications.
Support Services shall be executed in compliance with processing and program guidelines published by Customer.
This position requires candidates to work on-site in our San Antonio Delivery Center.
Work hours are 8A-5P CST Mon-Fri.
Minimum Qualifications High School Diploma or GED 0-2 years of Call center experience; 0-2 years of customer service or public relations experience.
Other Job Specific Skills Ability to successfully adapt and perform during times of high call volume.
Ability to provide effective customer service and deal tactfully and courteously with the public.
Strong written and verbal communication skills.
Strong listening ability to interpret and clarify information being provided by customers.
Strong commitment to providing quality service.
Ability to foster a good working relationship and rapport with customers.
Keen attention to detail and accuracy.
Ability to work well under pressure.
Unwavering dedication to customer satisfaction and resolving customer concerns.
Ability to convey enthusiasm, energy and sincerity over the phone.
#cjpost Recommended Skills Attention To Detail Call Centers Communication Customer Satisfaction Customer Service Energy Technology Estimated Salary: $20 to $28 per hour based on qualifications.
Performs services focused on customer satisfaction and adherence to established Service Level Agreements (SLAs).
Completes daily routine tasks and responsibilities to support the Customer Service department or programs.
Job Responsibilities Supports customer to submit and process PTIN applications or creates and submits on behalf of customer.
Assists customer with processing, identifying and resolving processing issues.
Supports inbound calling, outbound calling, email, web chat and paper mail applications/inquiries.
Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer.
All cases shall be logged in a web-based agent desktop application.
Performs manual linking and unlinking of award records and promissory/agreement to serve notes.
Provides support to Customer to research and confirm status of requests and applications.
Support Services shall be executed in compliance with processing and program guidelines published by Customer.
This position requires candidates to work on-site in our San Antonio Delivery Center.
Work hours are 8A-5P CST Mon-Fri.
Minimum Qualifications High School Diploma or GED 0-2 years of Call center experience; 0-2 years of customer service or public relations experience.
Other Job Specific Skills Ability to successfully adapt and perform during times of high call volume.
Ability to provide effective customer service and deal tactfully and courteously with the public.
Strong written and verbal communication skills.
Strong listening ability to interpret and clarify information being provided by customers.
Strong commitment to providing quality service.
Ability to foster a good working relationship and rapport with customers.
Keen attention to detail and accuracy.
Ability to work well under pressure.
Unwavering dedication to customer satisfaction and resolving customer concerns.
Ability to convey enthusiasm, energy and sincerity over the phone.
#cjpost Recommended Skills Attention To Detail Call Centers Communication Customer Satisfaction Customer Service Energy Technology Estimated Salary: $20 to $28 per hour based on qualifications.
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