Field Support Technician
Overview Are you looking for a career with premium benefits and the potential for growth? At IC Solutions, a subsidiary of TKC Holdings Inc.
, we've created something special, a better place to work and grow.
Many employees start just expecting a paycheck but end up with a rewarding career.
We provide exceptional training and a clear career path.
We are proud to be a military and veteran friendly employer.
About This Position There is always extensive travel to and from each site the Field Tech visits.
Once there, they will perform a walk-through of the facility to repair or replace any components on a suite of custom configured network devices in support of multi-year state and county contracts.
Field Techs perform installations at the new site.
This requires putting together a significant amount of network equipment for the inmate phone system and associated add on components in support of the contract.
Other duties as determined by the needs of the business.
Must be willing to travel 50-75% of the time What You'll Need Associate's degree (A.
A.
) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience Must have T-1 and analog circuit repair knowledge Must have excellent working knowledge of multiple network disciplines and perform advanced network diagnostics to isolate and troubleshoot issues Must be able to develop good working relationships with facility personnel Service and maintain inmate phone systems at correctional facilities within an assigned region Ability to travel throughout assigned territory as needed Excellent written and verbal skills Strong team oriented business skill Professional attitude in dealing with customers Benefits IC Solutions offers comprehensive benefits to all regular-full time employees:
Medical w/prescription coverage Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs.
Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
Dental Vision Basic Life and Basic Accidental Death and Dismemberment Insurance Short Term Disability Long Term Disability Voluntary benefits that can be selected to create the right package for you IC Solutions also understands the importance of work life balance and planning for the future.
To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan.
We now also offer DailyPay providing you immediate access to earned wages.
EEO Statement We are proud to be an EEO/AA employer M/F/D/V.
We maintain a drug-free workplace.
A copy of our Privacy Policy and CA Employee Privacy Notice can be found here:
https:
//tkcholdings.
com/privacy-policy-108 Recommended Skills Problem Solving Professional Attitude Team Working Network Diagnostics Corrective And Preventive Action (Capa) Telephone Call Reception Management Estimated Salary: $20 to $28 per hour based on qualifications.
, we've created something special, a better place to work and grow.
Many employees start just expecting a paycheck but end up with a rewarding career.
We provide exceptional training and a clear career path.
We are proud to be a military and veteran friendly employer.
About This Position There is always extensive travel to and from each site the Field Tech visits.
Once there, they will perform a walk-through of the facility to repair or replace any components on a suite of custom configured network devices in support of multi-year state and county contracts.
Field Techs perform installations at the new site.
This requires putting together a significant amount of network equipment for the inmate phone system and associated add on components in support of the contract.
Other duties as determined by the needs of the business.
Must be willing to travel 50-75% of the time What You'll Need Associate's degree (A.
A.
) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience Must have T-1 and analog circuit repair knowledge Must have excellent working knowledge of multiple network disciplines and perform advanced network diagnostics to isolate and troubleshoot issues Must be able to develop good working relationships with facility personnel Service and maintain inmate phone systems at correctional facilities within an assigned region Ability to travel throughout assigned territory as needed Excellent written and verbal skills Strong team oriented business skill Professional attitude in dealing with customers Benefits IC Solutions offers comprehensive benefits to all regular-full time employees:
Medical w/prescription coverage Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs.
Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
Dental Vision Basic Life and Basic Accidental Death and Dismemberment Insurance Short Term Disability Long Term Disability Voluntary benefits that can be selected to create the right package for you IC Solutions also understands the importance of work life balance and planning for the future.
To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan.
We now also offer DailyPay providing you immediate access to earned wages.
EEO Statement We are proud to be an EEO/AA employer M/F/D/V.
We maintain a drug-free workplace.
A copy of our Privacy Policy and CA Employee Privacy Notice can be found here:
https:
//tkcholdings.
com/privacy-policy-108 Recommended Skills Problem Solving Professional Attitude Team Working Network Diagnostics Corrective And Preventive Action (Capa) Telephone Call Reception Management Estimated Salary: $20 to $28 per hour based on qualifications.
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