Federal Network and Server Installation Support Service Tech with Security Clearance
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.
Our culture thrives on finding new and better ways to accelerate what's next.
We know diverse backgrounds are valued and succeed here.
We have the flexibility to manage our work and personal needs.
We make bold moves, together, and are a force for good.
If you are looking to stretch and grow your career our culture will embrace you.
Open up opportunities with HPE.
Job Description:
Hewlett Packard Enterprise advances the way people live and work.
We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
Our new innovative IT services organization is HPE Pointnext.
We have the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation.
This position will be part of a data center support team providing a range of services on a new multi-year federal contract.
Areas of responsibility will include lifecycle and incident management of data center infrastructure and various hardware and software platforms and tools.
The team will deliver according to Service Level Agreements and ensure customer satisfaction.
US citizenship with TS/SCI and FSP are required.
KEY
Responsibilities:
Maintain data center network and internal system network gear on a large Federal Government contract.
Assist in system installations and troubleshooting following government and company directed standards.
Monitor systems and IT infrastructure with provided tools and respond appropriately based on severity and impact of an incident.
Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
Resolve technical and some business incidents independently but recognize when escalation is required.
Mentor/assist less-experienced team members on complex incidentsDeliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.
Review support plan for business indicators and map to company service solutions.
Act as trusted advisor in the consultant role for customer and company sales teams.
Provide suggestions for operational efficiencies and work across team to share best practices.
REQUIRED:
US Citizen, TS/SCI Security Clearance with Full Scope PolyDegree (or equivalent) in Computer Science, Information Systems, Engineering or related technical discipline or equivalent industry experienceSecurity
certificationStrong collaboration skills; works well on a teamExcellent listening, communication, and troubleshooting skillsFlexible, proactive, ability to work with minimal direction in an open and fast-paced environmentExperience with configuration management toolsProven hands-on network engineering experienceHands-on experience with monitoring, network diagnostic and network analytic tools at Tier 2/3 support level.
Proven track record of troubleshooting to resolve issuesProven ability to perform network maintenance and system upgrades including service packs, patches, and security configurationsExperience monitoring network performance and ensure system availability and reliabilityDemonstrated ability to monitor system resource utilization, trending, and capacity planningDESIRED:
Linux systems knowledge preferred with troubleshooting experienceStrong knowledge of Information Technology Service Management, ITIL preferablyExperience working in customer environmentAbility to conduct on-the-job trainingServiceNow experienceCCNA certificationJoin us and make your mark! We offer:
o A competitive salary and extensive social benefits o Diverse and dynamic work environment o Work-life balance and support for career development o An amazing life inside the element! Want to know more about it? Then let's stay connected! https:
//www.
facebook.
com/HPECareers https:
//twitter.
com/HPE_Careers HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer.
We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills.
We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.
Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
#unitedstates, #federalcleared Recommended Skills Capacity Planning Cisco Certified Network Associate Communication Computing Platforms Configuration Management Customer Satisfaction Estimated Salary: $20 to $28 per hour based on qualifications.
We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.
Our culture thrives on finding new and better ways to accelerate what's next.
We know diverse backgrounds are valued and succeed here.
We have the flexibility to manage our work and personal needs.
We make bold moves, together, and are a force for good.
If you are looking to stretch and grow your career our culture will embrace you.
Open up opportunities with HPE.
Job Description:
Hewlett Packard Enterprise advances the way people live and work.
We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
Our new innovative IT services organization is HPE Pointnext.
We have the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation.
This position will be part of a data center support team providing a range of services on a new multi-year federal contract.
Areas of responsibility will include lifecycle and incident management of data center infrastructure and various hardware and software platforms and tools.
The team will deliver according to Service Level Agreements and ensure customer satisfaction.
US citizenship with TS/SCI and FSP are required.
KEY
Responsibilities:
Maintain data center network and internal system network gear on a large Federal Government contract.
Assist in system installations and troubleshooting following government and company directed standards.
Monitor systems and IT infrastructure with provided tools and respond appropriately based on severity and impact of an incident.
Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
Resolve technical and some business incidents independently but recognize when escalation is required.
Mentor/assist less-experienced team members on complex incidentsDeliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.
Review support plan for business indicators and map to company service solutions.
Act as trusted advisor in the consultant role for customer and company sales teams.
Provide suggestions for operational efficiencies and work across team to share best practices.
REQUIRED:
US Citizen, TS/SCI Security Clearance with Full Scope PolyDegree (or equivalent) in Computer Science, Information Systems, Engineering or related technical discipline or equivalent industry experienceSecurity
certificationStrong collaboration skills; works well on a teamExcellent listening, communication, and troubleshooting skillsFlexible, proactive, ability to work with minimal direction in an open and fast-paced environmentExperience with configuration management toolsProven hands-on network engineering experienceHands-on experience with monitoring, network diagnostic and network analytic tools at Tier 2/3 support level.
Proven track record of troubleshooting to resolve issuesProven ability to perform network maintenance and system upgrades including service packs, patches, and security configurationsExperience monitoring network performance and ensure system availability and reliabilityDemonstrated ability to monitor system resource utilization, trending, and capacity planningDESIRED:
Linux systems knowledge preferred with troubleshooting experienceStrong knowledge of Information Technology Service Management, ITIL preferablyExperience working in customer environmentAbility to conduct on-the-job trainingServiceNow experienceCCNA certificationJoin us and make your mark! We offer:
o A competitive salary and extensive social benefits o Diverse and dynamic work environment o Work-life balance and support for career development o An amazing life inside the element! Want to know more about it? Then let's stay connected! https:
//www.
facebook.
com/HPECareers https:
//twitter.
com/HPE_Careers HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer.
We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills.
We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.
Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
#unitedstates, #federalcleared Recommended Skills Capacity Planning Cisco Certified Network Associate Communication Computing Platforms Configuration Management Customer Satisfaction Estimated Salary: $20 to $28 per hour based on qualifications.
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