Dispute Analyst
STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!Strategic Staffing Solutions is currently looking for a Dispute Analyst for a contract opening with one of our largest clients.
This is a Contract Opportunity with our company that MUST be worked on a W2 Only.
No C2C eligibility for this position.
Visa Sponsorship is Available! The details are below.
Location:
San Antonio, TX Contract- 24 months Hybrid Reference Job Order #:
232428List the top three skills:
Experience working with debit card disputes- 1 yrs.
Proficient experience working with Reg E- Experience working in a VROL, AMEX, MC, systems What are the top three technology tools this resource must have knowledge using? Windows operating system environment, Microsoft Office, Fidelity and/or Visa Online).
Responsibilities:
As a Bank Dispute Specialist, you will work under direct supervision, protect our financial interests and our members by conducting investigations of member claims, researching, analyzing, and processing dispute inquiries for financial transactions related to debit, credit, deposit accounts, in an attempt to recover funds for the member in accordance with all Regulatory Requirements and Association rules.
You will engage in customer service activities to determine member needs and provide appropriate resolution.
Operate in a strong compliance and risk management environment where performance is measured while ensuring constant support of our commitment to our members.
What are some job responsibilities specific to your team for this role? Utilizes growing knowledge of bank card rules and Federal Regulation to accurately identify issues and determine the best solution to recover funds.
For routine and moderately complex member disputes, processes the issuance and removal of provisional credit, and issuance of permanent credit to member accounts as needed.
Responsible for determining card holder liability based on results of reasonable investigation and removal of associated credits.
Documents the results of the case in the appropriate case management system (DCC, EWL, First Track, ODOC, etc.
).
Maintains compliance, quality and productivity standards that are aligned with individual scorecards.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Please provide any details that will be helpful for Supplier to find the right candidate for job.
1 year of customer contact experience in a financial services organization to include dispute processing and/or conflict resolution.
1 year of analytical problem-solving experience.
Experience working under Banking Regulations and Bank Card Association Rules to include Reg E and/or Reg Z, as well as UDAAP and all applicable financial regulations.
Experience working in specific systems and tools (to include Windows operating system environment, Microsoft Office, Fidelity and/or Visa Online).
Knowledge of federal laws, rules, and regulations to include:
TILA/REG Z- Billing errors, Reg E - Error resolution, UDAAP.
Recommended Skills Analytical Billing Case Management Systems Claim Processing Conflict Resolution Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
This is a Contract Opportunity with our company that MUST be worked on a W2 Only.
No C2C eligibility for this position.
Visa Sponsorship is Available! The details are below.
Location:
San Antonio, TX Contract- 24 months Hybrid Reference Job Order #:
232428List the top three skills:
Experience working with debit card disputes- 1 yrs.
Proficient experience working with Reg E- Experience working in a VROL, AMEX, MC, systems What are the top three technology tools this resource must have knowledge using? Windows operating system environment, Microsoft Office, Fidelity and/or Visa Online).
Responsibilities:
As a Bank Dispute Specialist, you will work under direct supervision, protect our financial interests and our members by conducting investigations of member claims, researching, analyzing, and processing dispute inquiries for financial transactions related to debit, credit, deposit accounts, in an attempt to recover funds for the member in accordance with all Regulatory Requirements and Association rules.
You will engage in customer service activities to determine member needs and provide appropriate resolution.
Operate in a strong compliance and risk management environment where performance is measured while ensuring constant support of our commitment to our members.
What are some job responsibilities specific to your team for this role? Utilizes growing knowledge of bank card rules and Federal Regulation to accurately identify issues and determine the best solution to recover funds.
For routine and moderately complex member disputes, processes the issuance and removal of provisional credit, and issuance of permanent credit to member accounts as needed.
Responsible for determining card holder liability based on results of reasonable investigation and removal of associated credits.
Documents the results of the case in the appropriate case management system (DCC, EWL, First Track, ODOC, etc.
).
Maintains compliance, quality and productivity standards that are aligned with individual scorecards.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Please provide any details that will be helpful for Supplier to find the right candidate for job.
1 year of customer contact experience in a financial services organization to include dispute processing and/or conflict resolution.
1 year of analytical problem-solving experience.
Experience working under Banking Regulations and Bank Card Association Rules to include Reg E and/or Reg Z, as well as UDAAP and all applicable financial regulations.
Experience working in specific systems and tools (to include Windows operating system environment, Microsoft Office, Fidelity and/or Visa Online).
Knowledge of federal laws, rules, and regulations to include:
TILA/REG Z- Billing errors, Reg E - Error resolution, UDAAP.
Recommended Skills Analytical Billing Case Management Systems Claim Processing Conflict Resolution Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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