Desktop Support Specialist with Security Clearance
Apex Systems, America's second-largest technical staffing firm, has an opportunity for a Desktop Support Technician supporting one of our largest Government clients in San Antonio, TX.
If you are interested in this position, please send an updated copy of your resume and you CompTIA Security
certification to Jordan at Title:
IT Desktop Support Technician (Tier 1)Location:
San Antonio, TX, onsite 100%.
Shift:
Must be available 1st, 2nd, and/or 3rd shift, and able to support a 24 x 7 environment.
Clearance:
Candidates must be U.
S.
Citizens and able to obtain and/or maintain an ADP II Public Trust security clearance as a condition of employment.
Responsibilities:
-First-level support of all inbound calls, generating an Incident for all new issues.
-Accurately logging, ticketing, and tracking/owning all incidents.
-First contact resolution of desktop issues or follow proper escalation procedures-Provide accurate, timely, and professional resolution on all supported issues.
-Timely, accurate, thorough and professional follow-up on all Incidents.
-Quickly identify and escalate high-priority issues.
-Accurately triaging/assigning/escalating tickets per current processes and standards.
-Maintain dependable attendance and schedule adherence.
Requirements:
-Department of Defense security clearance (ADP II Public Trust), or the ability to obtain one.
-CompTIA Security
CE certification is required upon submittal.
-Ability to support any shift within a 24/7/365 environment, including early mornings, late nights, weekends, and holidays.
-Bachelor's Degree or 4 years of related IT experience.
Recommended Skills Comp Tia Security
Safety Principles Submittals (Construction) Estimated Salary: $20 to $28 per hour based on qualifications.
If you are interested in this position, please send an updated copy of your resume and you CompTIA Security
certification to Jordan at Title:
IT Desktop Support Technician (Tier 1)Location:
San Antonio, TX, onsite 100%.
Shift:
Must be available 1st, 2nd, and/or 3rd shift, and able to support a 24 x 7 environment.
Clearance:
Candidates must be U.
S.
Citizens and able to obtain and/or maintain an ADP II Public Trust security clearance as a condition of employment.
Responsibilities:
-First-level support of all inbound calls, generating an Incident for all new issues.
-Accurately logging, ticketing, and tracking/owning all incidents.
-First contact resolution of desktop issues or follow proper escalation procedures-Provide accurate, timely, and professional resolution on all supported issues.
-Timely, accurate, thorough and professional follow-up on all Incidents.
-Quickly identify and escalate high-priority issues.
-Accurately triaging/assigning/escalating tickets per current processes and standards.
-Maintain dependable attendance and schedule adherence.
Requirements:
-Department of Defense security clearance (ADP II Public Trust), or the ability to obtain one.
-CompTIA Security
CE certification is required upon submittal.
-Ability to support any shift within a 24/7/365 environment, including early mornings, late nights, weekends, and holidays.
-Bachelor's Degree or 4 years of related IT experience.
Recommended Skills Comp Tia Security
Safety Principles Submittals (Construction) Estimated Salary: $20 to $28 per hour based on qualifications.
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