eSource Customer Success Specialist I 11a-8pm CST
3.
8 San Antonio, TX San Antonio, TX Full-time Full-time $18 - $22 an hour $18 - $22 an hour 3 days ago 3 days ago 3 days ago Be part of a company that is influential and the standard for a rapidly evolving industry! WHO ARE WE? RealTime Software Solutions (RTSS) is a Global Leader and rapidly growing SaaS technology company that provides comprehensive Software Solutions to the clinical research industry.
Our Vision is to reshape the global clinical research industry with innovative solutions that help advance medicine and save lives.
Our cloud-based solutions are dedicated to solving complex problems and simplifying clinical research processes to be more organized, efficient, and cost-effective.
We are based out of San Antonio, TX, but are truly a remote and telecommuting company.
WHAT ARE WE LOOKING FOR? The eSOURCE Customer Success Specialist will work closely with customers to provide superior levels of customer service.
Tasks include but are not limited to customer system setup, training new and existing customers, username and password management, troubleshooting customer concerns, building eSOURCE documents, and assisting customers with best practices when using the system.
In addition, the Product Support Specialist will clearly communicate technical solutions in a user-friendly and professional manner.
Other customer support-related duties will be performed as required.
WHAT WILL YOU BE DOING? Represent RTSS professionally and courteously (verbal, written, and in appearance) when interacting with RTSS staff, customers, contractors, and third-party vendors.
Conduct web-based training for new and existing customers for RealTime-eSOURCE software Provide customer support and technical support for RealTime-eSOURCE customers as needed and in a timely manner.
Conduct proactive system reviews to provide customers with tips and suggestions on how to utilize the features of RealTime-eSOURCE software better and more fully.
Perform and document customer system testing and validation.
Ensure proper follow-up on customer issues.
Contribute ideas to resolve customer problems and improve productivity.
Solve problems that are sometimes unstructured and require reliance on conceptual thinking.
Act as a primary point of contact for RealTime-eSOURCE customers Document customer contacts and support encounters in the RealTime Management System (RTMS) system Attend company meetings.
Maintain compliance with company policies and procedures regarding the HIPAA Privacy Rule.
This role may view protected health information (PHI) as part of daily duties.
Perform other tasks as required.
WHAT DO YOU NEED? At least one year of relevant experience in clinical research, software support, or customer service Demonstrates ability to accomplish some job duties and ability to learn remaining duties.
Must have the ability to understand research concepts and be proficient with navigating and utilizing web-based software applications.
Exceptional written and verbal communication skills Quick learner with high attention to detail and the ability to multi-task Must be able to multitask and navigate multiple applications in a Windows environment.
Able to work independently and exercise initiative.
Able to think conceptually and demonstrate sound judgment.
Dependable with proficient attention to detail.
Able to prioritize tasks, keep track of deadlines and timelines, and provide timely follow-up.
Must be flexible and able to adapt to changes quickly.
WHAT SETS YOU APART? Clinical Research experience.
WHAT IS IN IT FOR YOU? Company sponsors health insurance, long-term disability, and life policy 15 days of Paid Time Off per calendar year 9 paid Holidays 6 Recharge Days Paid Parental Leave Work Anniversary Bonus Participation in the Employee of the Quarter Program Monthly $100 Connectivity Stipend Reimbursement RealTime matches employee 401K contributions at 100% of the first 3% invested.
All successful candidates must complete and pass reference and background checks.
The desired salary must be indicated for the application to be considered.
The pay rate is commensurate with experience and is determined on an individual basis after an interview has occurred.
Thank you for your interest in RealTime Software Solutions.
Equal Opportunity Employer RealTime Software Solutions strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including employment.
Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 San Antonio, TX San Antonio, TX Full-time Full-time $18 - $22 an hour $18 - $22 an hour 3 days ago 3 days ago 3 days ago Be part of a company that is influential and the standard for a rapidly evolving industry! WHO ARE WE? RealTime Software Solutions (RTSS) is a Global Leader and rapidly growing SaaS technology company that provides comprehensive Software Solutions to the clinical research industry.
Our Vision is to reshape the global clinical research industry with innovative solutions that help advance medicine and save lives.
Our cloud-based solutions are dedicated to solving complex problems and simplifying clinical research processes to be more organized, efficient, and cost-effective.
We are based out of San Antonio, TX, but are truly a remote and telecommuting company.
WHAT ARE WE LOOKING FOR? The eSOURCE Customer Success Specialist will work closely with customers to provide superior levels of customer service.
Tasks include but are not limited to customer system setup, training new and existing customers, username and password management, troubleshooting customer concerns, building eSOURCE documents, and assisting customers with best practices when using the system.
In addition, the Product Support Specialist will clearly communicate technical solutions in a user-friendly and professional manner.
Other customer support-related duties will be performed as required.
WHAT WILL YOU BE DOING? Represent RTSS professionally and courteously (verbal, written, and in appearance) when interacting with RTSS staff, customers, contractors, and third-party vendors.
Conduct web-based training for new and existing customers for RealTime-eSOURCE software Provide customer support and technical support for RealTime-eSOURCE customers as needed and in a timely manner.
Conduct proactive system reviews to provide customers with tips and suggestions on how to utilize the features of RealTime-eSOURCE software better and more fully.
Perform and document customer system testing and validation.
Ensure proper follow-up on customer issues.
Contribute ideas to resolve customer problems and improve productivity.
Solve problems that are sometimes unstructured and require reliance on conceptual thinking.
Act as a primary point of contact for RealTime-eSOURCE customers Document customer contacts and support encounters in the RealTime Management System (RTMS) system Attend company meetings.
Maintain compliance with company policies and procedures regarding the HIPAA Privacy Rule.
This role may view protected health information (PHI) as part of daily duties.
Perform other tasks as required.
WHAT DO YOU NEED? At least one year of relevant experience in clinical research, software support, or customer service Demonstrates ability to accomplish some job duties and ability to learn remaining duties.
Must have the ability to understand research concepts and be proficient with navigating and utilizing web-based software applications.
Exceptional written and verbal communication skills Quick learner with high attention to detail and the ability to multi-task Must be able to multitask and navigate multiple applications in a Windows environment.
Able to work independently and exercise initiative.
Able to think conceptually and demonstrate sound judgment.
Dependable with proficient attention to detail.
Able to prioritize tasks, keep track of deadlines and timelines, and provide timely follow-up.
Must be flexible and able to adapt to changes quickly.
WHAT SETS YOU APART? Clinical Research experience.
WHAT IS IN IT FOR YOU? Company sponsors health insurance, long-term disability, and life policy 15 days of Paid Time Off per calendar year 9 paid Holidays 6 Recharge Days Paid Parental Leave Work Anniversary Bonus Participation in the Employee of the Quarter Program Monthly $100 Connectivity Stipend Reimbursement RealTime matches employee 401K contributions at 100% of the first 3% invested.
All successful candidates must complete and pass reference and background checks.
The desired salary must be indicated for the application to be considered.
The pay rate is commensurate with experience and is determined on an individual basis after an interview has occurred.
Thank you for your interest in RealTime Software Solutions.
Equal Opportunity Employer RealTime Software Solutions strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including employment.
Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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