Customer Service and Support Representative
3.
4 San Antonio, TX San Antonio, TX Full-time Full-time $18 - $19 an hour $18 - $19 an hour 9 days ago 9 days ago 9 days ago GlowTouch is looking for extraordinary Customer Service and Support Representatives to join our motivated and ambitious team in San Antonio, Texas.
Currently interviewing for these positions.
What Will You Do? As a Customer Service and Support Representative, you will be the first point of contact to support customers via phone, chat email, and/or ticketing portal to the fastest and easiest resolution while delivering an exceptional customer experience during every interaction.
You will receive technical support calls covering everything from routine matters such as password resets to general product questions to true support inquiries.
You will troubleshoot, create support tickets, and deliver customized solutions to incoming inquiries while delivering an incredible experience.
We pride ourselves on providing exceptional customer service and we need the best of the best.
Our culture is very fast-paced, constantly changing, collaborative and positive.
We are seeking smart, motivated professionals with warm and welcoming personalities that can thrive in an exciting unique IT call center environment.
Ideal candidates for this position will be analytical but with an outgoing customer service attitude.
We are hiring individuals that are intelligent, dependable, and ready to take their career to the next level with a growing company.
The position will be located in our call center at the Project CoWork Building, 11103 West Ave, San Antonio 78213.
There is a path to Work From Home with appropriate criteria met.
In this role you will:
Handle a high volume of customer contacts in a professional manner.
Create work order tickets while responding to client requests via phone, chat, emails, and ticketing portal.
Provide exceptional customer service in every interaction.
Be skilled in multi-tasking while effectively navigating across multiple technology platforms and systems.
Maintain customer records by updating account information.
Understand and work with a sense of urgency.
Have a willingness to help and solve issues Who You Are:
To be considered, candidates are expected to have the following:
Minimum of 1 year of customer support experience in a high-volume support environment Prior Customer Service experience is preferred Strong computer knowledge, familiarity with Microsoft Office, and Google applications or comparable technology is preferred Understanding of ticketing systems Exceptional communication skills Critical thinking and logical prioritization skills Ability to thrive and remain positive in a constantly changing environment One or a combination of the following will be taken into consideration in lieu of direct call center
Experience:
training, military experience, and/or education.
Who We Are:
GlowTouch is a Louisville-based company that provides personalized contact centers, business processing, and technology outsourcing solutions.
In nearly two decades of operations, we have grown from a few employees in a single location to a global company with thousands of staff members who support an international clientele.
Education:
High School Diploma or equivalent educational experience is required.
Location:
The position will be located in our call center at the Project CoWork Building, 11103 West Ave, San Antonio 78213.
There is a path to Work From Home with appropriate criteria met.
Job Type:
Full Time Hours:
Current hours of operations are 24/7 days a week (8 hour schedules).
1 weekend day could be required within the schedule.
Benefits:
GlowTouch offers a comprehensive benefits package that includes health, life, vision, and dental insurance, as well as a 4% max matching 401K, and other financial opportunity options.
GlowTouch is a certified woman-owned business and an EOE employer that welcomes diversity.
Job Type:
Full-time Pay:
$18.
00 - $19.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Evening shift Weekly day range:
Every weekend Monday to Friday Work setting:
Call center In-person Ability to commute/relocate:
San Antonio, TX 78213:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
This position is an onsite position located at 11103 West Rd, San Antonio, TX 78213.
Are you willing to work on-site for 40 hours per week at this location? Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 San Antonio, TX San Antonio, TX Full-time Full-time $18 - $19 an hour $18 - $19 an hour 9 days ago 9 days ago 9 days ago GlowTouch is looking for extraordinary Customer Service and Support Representatives to join our motivated and ambitious team in San Antonio, Texas.
Currently interviewing for these positions.
What Will You Do? As a Customer Service and Support Representative, you will be the first point of contact to support customers via phone, chat email, and/or ticketing portal to the fastest and easiest resolution while delivering an exceptional customer experience during every interaction.
You will receive technical support calls covering everything from routine matters such as password resets to general product questions to true support inquiries.
You will troubleshoot, create support tickets, and deliver customized solutions to incoming inquiries while delivering an incredible experience.
We pride ourselves on providing exceptional customer service and we need the best of the best.
Our culture is very fast-paced, constantly changing, collaborative and positive.
We are seeking smart, motivated professionals with warm and welcoming personalities that can thrive in an exciting unique IT call center environment.
Ideal candidates for this position will be analytical but with an outgoing customer service attitude.
We are hiring individuals that are intelligent, dependable, and ready to take their career to the next level with a growing company.
The position will be located in our call center at the Project CoWork Building, 11103 West Ave, San Antonio 78213.
There is a path to Work From Home with appropriate criteria met.
In this role you will:
Handle a high volume of customer contacts in a professional manner.
Create work order tickets while responding to client requests via phone, chat, emails, and ticketing portal.
Provide exceptional customer service in every interaction.
Be skilled in multi-tasking while effectively navigating across multiple technology platforms and systems.
Maintain customer records by updating account information.
Understand and work with a sense of urgency.
Have a willingness to help and solve issues Who You Are:
To be considered, candidates are expected to have the following:
Minimum of 1 year of customer support experience in a high-volume support environment Prior Customer Service experience is preferred Strong computer knowledge, familiarity with Microsoft Office, and Google applications or comparable technology is preferred Understanding of ticketing systems Exceptional communication skills Critical thinking and logical prioritization skills Ability to thrive and remain positive in a constantly changing environment One or a combination of the following will be taken into consideration in lieu of direct call center
Experience:
training, military experience, and/or education.
Who We Are:
GlowTouch is a Louisville-based company that provides personalized contact centers, business processing, and technology outsourcing solutions.
In nearly two decades of operations, we have grown from a few employees in a single location to a global company with thousands of staff members who support an international clientele.
Education:
High School Diploma or equivalent educational experience is required.
Location:
The position will be located in our call center at the Project CoWork Building, 11103 West Ave, San Antonio 78213.
There is a path to Work From Home with appropriate criteria met.
Job Type:
Full Time Hours:
Current hours of operations are 24/7 days a week (8 hour schedules).
1 weekend day could be required within the schedule.
Benefits:
GlowTouch offers a comprehensive benefits package that includes health, life, vision, and dental insurance, as well as a 4% max matching 401K, and other financial opportunity options.
GlowTouch is a certified woman-owned business and an EOE employer that welcomes diversity.
Job Type:
Full-time Pay:
$18.
00 - $19.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Evening shift Weekly day range:
Every weekend Monday to Friday Work setting:
Call center In-person Ability to commute/relocate:
San Antonio, TX 78213:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
This position is an onsite position located at 11103 West Rd, San Antonio, TX 78213.
Are you willing to work on-site for 40 hours per week at this location? Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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