TOC Customer Service Representative
3.
0 San Antonio, TX San Antonio, TX Full-time Full-time From $19.
50 an hour From $19.
50 an hour 23 hours ago 23 hours ago 23 hours ago GENERAL
Summary:
Transportation Operations Center TOC Customer Support Representative is responsible for providing professional phone, e-mail, and chat communications delivery support.
Responsibilities include assisting drivers with deliveries, taking driver travel requests, providing stores with status of delivery; as well as performing outgoing communications to the travel department, store personnel, and drivers.
DUTIES and
Responsibilities:
Answer Telephone calls from drivers, stores, and carrier teams.
45% Provide delivery support to driver Provide delivery status to store personnel Take off-hours travel requests from drivers Follow up on open delivery issues with carrier and store teams.
15% Complete standard travel requests from driver and DG private fleet leadership.
15% Assist drivers with off hours support.
10% Sending workflow to tablet Locating trailer at DC Driver Call In Assist store with non-respond sweep requests.
5% Follow up on email communication as needed and instructed.
5% Accurately assess and escalate issues that may require CSA handling.
5% KNOWLEDGE and SKILLS:
Proficient communication (written and verbal), listening, and interpersonal problem-solving skills Ability to de-escalate calls, emails, and chats to the satisfaction of the customer and company.
High attention to detail, strong planning, and organization skills Willingness to make critical decisions to ensure normal operating of the transportation department Proficient understanding of quality control, training techniques Ability to multitask in a fast moving high-stress environment that frequently experiences change Must know MS Office software EXPERIENCE and/or EDUCATION:
One to two years in transportation operations for a retailer, manufacturing company, major carrier, logistics, or contact center company required.
Two plus years customer service experience required Prior lead experience preferred One year experience using contact center software (i.
e.
ServiceNow; Salesforce; 3CL; Nice, etc.
).
Dollar General is an equal opportunity employer.
Job Type:
Full-time Pay:
From $19.
50 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
10 hour shift Day shift Work setting:
Call center In-person Office
Experience:
Transportation planning:
1 year (Preferred) Call Center:
1 year (Preferred) Dispatching:
1 year (Preferred) Work Location:
In person Answer Telephone calls from drivers, stores, and carrier teams.
45% Provide delivery support to driver Provide delivery status to store personnel Take off-hours travel requests from drivers Follow up on open delivery issues with carrier and store teams.
15% Complete standard travel requests from driver and DG private fleet leadership.
15% Assist drivers with off hours support.
10% Sending workflow to tablet Locating trailer at DC Driver Call In Assist store with non-respond sweep requests.
5% Follow up on email communication as needed and instructed.
5% Accurately assess and escalate issues that may require CSA handling.
5% Proficient communication (written and verbal), listening, and interpersonal problem-solving skills Ability to de-escalate calls, emails, and chats to the satisfaction of the customer and company.
High attention to detail, strong planning, and organization skills Willingness to make critical decisions to ensure normal operating of the transportation department Proficient understanding of quality control, training techniques Ability to multitask in a fast moving high-stress environment that frequently experiences change Must know MS Office software One to two years in transportation operations for a retailer, manufacturing company, major carrier, logistics, or contact center company required.
Two plus years customer service experience required Prior lead experience preferred One year experience using contact center software (i.
e.
ServiceNow; Salesforce; 3CL; Nice, etc.
).
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance 1 year 10 hour shift Day shift Call center In-person Office Transportation planning:
1 year (Preferred) Call Center:
1 year (Preferred) Dispatching:
1 year (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
0 San Antonio, TX San Antonio, TX Full-time Full-time From $19.
50 an hour From $19.
50 an hour 23 hours ago 23 hours ago 23 hours ago GENERAL
Summary:
Transportation Operations Center TOC Customer Support Representative is responsible for providing professional phone, e-mail, and chat communications delivery support.
Responsibilities include assisting drivers with deliveries, taking driver travel requests, providing stores with status of delivery; as well as performing outgoing communications to the travel department, store personnel, and drivers.
DUTIES and
Responsibilities:
Answer Telephone calls from drivers, stores, and carrier teams.
45% Provide delivery support to driver Provide delivery status to store personnel Take off-hours travel requests from drivers Follow up on open delivery issues with carrier and store teams.
15% Complete standard travel requests from driver and DG private fleet leadership.
15% Assist drivers with off hours support.
10% Sending workflow to tablet Locating trailer at DC Driver Call In Assist store with non-respond sweep requests.
5% Follow up on email communication as needed and instructed.
5% Accurately assess and escalate issues that may require CSA handling.
5% KNOWLEDGE and SKILLS:
Proficient communication (written and verbal), listening, and interpersonal problem-solving skills Ability to de-escalate calls, emails, and chats to the satisfaction of the customer and company.
High attention to detail, strong planning, and organization skills Willingness to make critical decisions to ensure normal operating of the transportation department Proficient understanding of quality control, training techniques Ability to multitask in a fast moving high-stress environment that frequently experiences change Must know MS Office software EXPERIENCE and/or EDUCATION:
One to two years in transportation operations for a retailer, manufacturing company, major carrier, logistics, or contact center company required.
Two plus years customer service experience required Prior lead experience preferred One year experience using contact center software (i.
e.
ServiceNow; Salesforce; 3CL; Nice, etc.
).
Dollar General is an equal opportunity employer.
Job Type:
Full-time Pay:
From $19.
50 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
10 hour shift Day shift Work setting:
Call center In-person Office
Experience:
Transportation planning:
1 year (Preferred) Call Center:
1 year (Preferred) Dispatching:
1 year (Preferred) Work Location:
In person Answer Telephone calls from drivers, stores, and carrier teams.
45% Provide delivery support to driver Provide delivery status to store personnel Take off-hours travel requests from drivers Follow up on open delivery issues with carrier and store teams.
15% Complete standard travel requests from driver and DG private fleet leadership.
15% Assist drivers with off hours support.
10% Sending workflow to tablet Locating trailer at DC Driver Call In Assist store with non-respond sweep requests.
5% Follow up on email communication as needed and instructed.
5% Accurately assess and escalate issues that may require CSA handling.
5% Proficient communication (written and verbal), listening, and interpersonal problem-solving skills Ability to de-escalate calls, emails, and chats to the satisfaction of the customer and company.
High attention to detail, strong planning, and organization skills Willingness to make critical decisions to ensure normal operating of the transportation department Proficient understanding of quality control, training techniques Ability to multitask in a fast moving high-stress environment that frequently experiences change Must know MS Office software One to two years in transportation operations for a retailer, manufacturing company, major carrier, logistics, or contact center company required.
Two plus years customer service experience required Prior lead experience preferred One year experience using contact center software (i.
e.
ServiceNow; Salesforce; 3CL; Nice, etc.
).
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance 1 year 10 hour shift Day shift Call center In-person Office Transportation planning:
1 year (Preferred) Call Center:
1 year (Preferred) Dispatching:
1 year (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
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