Credit & Customer Service Representative
3.
6 San Antonio, TX San Antonio, TX Full-time Full-time $17 - $20 an hour $17 - $20 an hour Kohl's is immediately hiring full-time Customer Service Representatives to join our team! Be part of a team culture that values its associates, diversity and inclusion, works hard to help each other succeed and celebrates each other's wins to deliver a best-in-class experience for our customers.
This is a hybrid role that requires the ability to work from home.
Starting Pay $17.
00-$20.
00 based on experience Kohl's associates receive great perks, such as:
Medical, Dental, Vision Insurance (and more!) 401k and Flexible Spending Accounts Tuition Assistance Program that covers professional continuing education Onsite wellness clinic and fitness facilities and/or gym memberships 15% associate discount, with pop ups to 35% during associate appreciation sales Customer Service Representative is a key member of the Kohl's team, responsible for:
Handling incoming inquiries and providing support to customers in a timely, efficient and professional manner Identifying the needs of customers, resolving issues and finding best possible solutions including Kohl's Card, Kohls.
com and Rewards inquiries Documenting all call information according to standard operating procedures Meeting performance metrics for yourself and team, and achieving all objectives for service, productivity and quality Communicating with customers with the goal of a first contact resolution QUALIFICATIONS Required Effective verbal and written communication skills Ability to understand and use multiple software applications Ability to interact well with others in a fast-paced call center environment Adaptive and flexible to changing technologies, processes and environments Ability to adhere to a specific call center schedule Preferred Previous customer service or call center experience Minimum Work From Home Requirements:
Must have secure, high-speed internet that meets the following minimum requirements:
Ping-150 ms or less Download-15 Mbps or greater Upload-5 Mbps or greater Must have a private, secure smartphone Must reside within one hour of (San Antonio within State of Texas) Must have regular access to a private, secure workspace Must be able to report to designated company site within (San Antonio) area as needed for required meetings or training Must comply with all company policies, including Remote Work, Technology, and Recording Time Worked policies A speed test will be required to ensure internet meets requirements Start Date (Orientation) :
May 13, 2024 - 8:
00am - 5:
00pm Orientation will be conducted onsite at our (Call Center Facility - SAT) Training (3 weeks):
Monday - Friday 8:
00am - 5:
00pm (1 hour lunch) Training will be conducted onsite at our (Call Center Facility - SAT) Work Schedule:
Monday-Friday 8:
00am - 5:
00pm ( 1 hour lunch) Apply today! Kohl's is an Equal Opportunity Employer.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 San Antonio, TX San Antonio, TX Full-time Full-time $17 - $20 an hour $17 - $20 an hour Kohl's is immediately hiring full-time Customer Service Representatives to join our team! Be part of a team culture that values its associates, diversity and inclusion, works hard to help each other succeed and celebrates each other's wins to deliver a best-in-class experience for our customers.
This is a hybrid role that requires the ability to work from home.
Starting Pay $17.
00-$20.
00 based on experience Kohl's associates receive great perks, such as:
Medical, Dental, Vision Insurance (and more!) 401k and Flexible Spending Accounts Tuition Assistance Program that covers professional continuing education Onsite wellness clinic and fitness facilities and/or gym memberships 15% associate discount, with pop ups to 35% during associate appreciation sales Customer Service Representative is a key member of the Kohl's team, responsible for:
Handling incoming inquiries and providing support to customers in a timely, efficient and professional manner Identifying the needs of customers, resolving issues and finding best possible solutions including Kohl's Card, Kohls.
com and Rewards inquiries Documenting all call information according to standard operating procedures Meeting performance metrics for yourself and team, and achieving all objectives for service, productivity and quality Communicating with customers with the goal of a first contact resolution QUALIFICATIONS Required Effective verbal and written communication skills Ability to understand and use multiple software applications Ability to interact well with others in a fast-paced call center environment Adaptive and flexible to changing technologies, processes and environments Ability to adhere to a specific call center schedule Preferred Previous customer service or call center experience Minimum Work From Home Requirements:
Must have secure, high-speed internet that meets the following minimum requirements:
Ping-150 ms or less Download-15 Mbps or greater Upload-5 Mbps or greater Must have a private, secure smartphone Must reside within one hour of (San Antonio within State of Texas) Must have regular access to a private, secure workspace Must be able to report to designated company site within (San Antonio) area as needed for required meetings or training Must comply with all company policies, including Remote Work, Technology, and Recording Time Worked policies A speed test will be required to ensure internet meets requirements Start Date (Orientation) :
May 13, 2024 - 8:
00am - 5:
00pm Orientation will be conducted onsite at our (Call Center Facility - SAT) Training (3 weeks):
Monday - Friday 8:
00am - 5:
00pm (1 hour lunch) Training will be conducted onsite at our (Call Center Facility - SAT) Work Schedule:
Monday-Friday 8:
00am - 5:
00pm ( 1 hour lunch) Apply today! Kohl's is an Equal Opportunity Employer.
Estimated Salary: $20 to $28 per hour based on qualifications.
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