Loss Prevention Officer
Benchmark's company culture is central to our management philosophy.
The company's stated purpose is to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the benchmark by which all others are judged takes passion, courage, and dedication.
We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description
Summary:
The Loss Prevention Officer monitors and patrols assigned areas to provide a safe environment for guests and employees.
They also work to minimize opportunities for loss or damage and acts to deter any agent or element from jeopardizing persons or property in or about the hotel's facilities.
The Loss Prevention Officer shall strive to provide exceptional service to both internal and external guests at all times.
Job Description:
Essential Job FunctionsMaintain complete awareness of scheduled group activities and house count, hotel facilities and services, hours of operation, facility layout, fire and emergency plans and departmental rules of conductReview department log records and be familiar with pertinent information relevant to the daily shiftReview the hotel status and follow up actions with the previous shift officerProvide escorts for employees in accordance with departmental standardsEnsure that after-hours access into secured hotel areas are properly authorized, monitored and documented in accordance with hotel standardsHandle deliveries received during non-business hours following hotel proceduresWork with outside agencies (i.
e.
sheriff) cooperatively and follow established hotel regulationsCoordinate emergency situations as specified in departmental manualContact the Security Supervisor immediately for emergency situations as specified in departmental manualMonitor surveillance cameras as assignedInvestigate duress alarms and comply with respective proceduresPatrol the property with specified equipment, checking all designated points and document all actions taken in accordance with departmental standardsResolve safety hazard situationsEnsure all guest room doors are secured; assist guests with room access in accordance with hotel proceduresChallenge suspicious persons on hotel property in accordance with departmental proceduresConduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints and other guest complaints; complete documented reports in accordance with departmental proceduresRespond to the scene of guest/employee accident promptly; administer first aid/CPR in accordance to guidelines and comply with all departmental procedures; communicate specified information to EMS/medical personnel as requiredReport to scenes of guest or employee fighting and follow designated proceduresComply with state regulations and hotel guidelines for handling intoxicated guestsCoordinate towing of vehicles as specified in department proceduresReport to scenes of vehicles accidents/thefts and document specified information, following hotel policy and proceduresAssist in moving/removing guest room possessions, inventory and security of such and E key rooms following hotel policy and proceduresDocument, organize and store all lost and found items given to Security; document guest inquiries for lost items and coordinate return of lost items to guests in accordance with hotel proceduresComply with guest requests for storing and safekeeping of their valuables and follow proceduresMake arrests in compliance with legal and hotel requirementsMaintain confidentiality of all Security and hotel reports/documents; release information only to authorized individualsPromote positive relations with guests and employees alikeAccommodate all guest requests courteouslyCommunicate by radio with designated hotel personnel in accordance with hotel standardsMonitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfactionPrepare work orders for maintenance repairs and submit to EngineeringLegibly complete designated reports as specified in departmental guidelinesDocument all pertinent information in the log book dailyComplete all paperwork and closing duties before leaving and review hotel status and any follow-up actions with oncoming Loss Prevention Officer.
Full awareness of ADA standardsSuccessful completion of the training/certification processProvide interdepartmental assistance upon request to ensure optimum service to guestsProvide security service for banquet functions/meeting rooms as assignedOther duties as assignedExperience and Education:
High school education or equivalent requiredPrevious experience in a hotel environment preferredPrevious Military, Police, Fire, and Medical background preferredCriminal Justice or related college degree preferredJob
Responsibilities:
Must be a United States citizen or possess a valid work permitValid Driver's License and satisfactory driving background/criminal history record.
Knowledge of local laws, investigative methods and fire safetyValid certification in CPR and first aid or the ability to obtain certificationCertification in alcohol awareness program or ability to obtain oneCompute basic arithmetic.
Fluency in English both verbally and non-verbally.
Provide legible communication and directions.
Ability to handle cash and accurately perform payment transactions.
Ability to perform job functions with attention to detail, speed and accuracy.
Ability to prioritize and organize.
Ability to be a clear thinker, remaining calm and resolving problems using good judgment.
Ability to follow directions thoroughly.
Ability to understand guest's service needs.
Ability to work cohesively with co-workers as part of a team.
Ability to work with minimal supervision.
Ability to maintain confidentiality of guest information and pertinent hotel data.
Ability to input and access information in the property management system/computers/point of sales system.
Working Conditions:
Must be able to stand on feet throughout the shift, with periods of walkingMust be able to push and pull objects weighing up to 100 lbs.
and grasp, lift or carry items weighing up to 50 lbs.
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionallyMust be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basisMust be able to walk outside in a variety of weather conditions (rain, wind, heat)Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
Benefits and Perks:
Free MealsGym Membership DiscountsSix Flags DiscountsShoes for Crews ProgramBenchmark Associate Room Rates (for family and friends as well!)Golf Course DiscountsF&B DiscountsFree ParkingSpa DiscountBenchmark Perks401KPaid Time Off (Full-Time Associates)Medical Benefits (Full-Time Associates)Sick Pay (Full-Time Associates)Salary:
$10.
39 - $16.
38.
Estimated Salary: $20 to $28 per hour based on qualifications.
The company's stated purpose is to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the benchmark by which all others are judged takes passion, courage, and dedication.
We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description
Summary:
The Loss Prevention Officer monitors and patrols assigned areas to provide a safe environment for guests and employees.
They also work to minimize opportunities for loss or damage and acts to deter any agent or element from jeopardizing persons or property in or about the hotel's facilities.
The Loss Prevention Officer shall strive to provide exceptional service to both internal and external guests at all times.
Job Description:
Essential Job FunctionsMaintain complete awareness of scheduled group activities and house count, hotel facilities and services, hours of operation, facility layout, fire and emergency plans and departmental rules of conductReview department log records and be familiar with pertinent information relevant to the daily shiftReview the hotel status and follow up actions with the previous shift officerProvide escorts for employees in accordance with departmental standardsEnsure that after-hours access into secured hotel areas are properly authorized, monitored and documented in accordance with hotel standardsHandle deliveries received during non-business hours following hotel proceduresWork with outside agencies (i.
e.
sheriff) cooperatively and follow established hotel regulationsCoordinate emergency situations as specified in departmental manualContact the Security Supervisor immediately for emergency situations as specified in departmental manualMonitor surveillance cameras as assignedInvestigate duress alarms and comply with respective proceduresPatrol the property with specified equipment, checking all designated points and document all actions taken in accordance with departmental standardsResolve safety hazard situationsEnsure all guest room doors are secured; assist guests with room access in accordance with hotel proceduresChallenge suspicious persons on hotel property in accordance with departmental proceduresConduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints and other guest complaints; complete documented reports in accordance with departmental proceduresRespond to the scene of guest/employee accident promptly; administer first aid/CPR in accordance to guidelines and comply with all departmental procedures; communicate specified information to EMS/medical personnel as requiredReport to scenes of guest or employee fighting and follow designated proceduresComply with state regulations and hotel guidelines for handling intoxicated guestsCoordinate towing of vehicles as specified in department proceduresReport to scenes of vehicles accidents/thefts and document specified information, following hotel policy and proceduresAssist in moving/removing guest room possessions, inventory and security of such and E key rooms following hotel policy and proceduresDocument, organize and store all lost and found items given to Security; document guest inquiries for lost items and coordinate return of lost items to guests in accordance with hotel proceduresComply with guest requests for storing and safekeeping of their valuables and follow proceduresMake arrests in compliance with legal and hotel requirementsMaintain confidentiality of all Security and hotel reports/documents; release information only to authorized individualsPromote positive relations with guests and employees alikeAccommodate all guest requests courteouslyCommunicate by radio with designated hotel personnel in accordance with hotel standardsMonitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfactionPrepare work orders for maintenance repairs and submit to EngineeringLegibly complete designated reports as specified in departmental guidelinesDocument all pertinent information in the log book dailyComplete all paperwork and closing duties before leaving and review hotel status and any follow-up actions with oncoming Loss Prevention Officer.
Full awareness of ADA standardsSuccessful completion of the training/certification processProvide interdepartmental assistance upon request to ensure optimum service to guestsProvide security service for banquet functions/meeting rooms as assignedOther duties as assignedExperience and Education:
High school education or equivalent requiredPrevious experience in a hotel environment preferredPrevious Military, Police, Fire, and Medical background preferredCriminal Justice or related college degree preferredJob
Responsibilities:
Must be a United States citizen or possess a valid work permitValid Driver's License and satisfactory driving background/criminal history record.
Knowledge of local laws, investigative methods and fire safetyValid certification in CPR and first aid or the ability to obtain certificationCertification in alcohol awareness program or ability to obtain oneCompute basic arithmetic.
Fluency in English both verbally and non-verbally.
Provide legible communication and directions.
Ability to handle cash and accurately perform payment transactions.
Ability to perform job functions with attention to detail, speed and accuracy.
Ability to prioritize and organize.
Ability to be a clear thinker, remaining calm and resolving problems using good judgment.
Ability to follow directions thoroughly.
Ability to understand guest's service needs.
Ability to work cohesively with co-workers as part of a team.
Ability to work with minimal supervision.
Ability to maintain confidentiality of guest information and pertinent hotel data.
Ability to input and access information in the property management system/computers/point of sales system.
Working Conditions:
Must be able to stand on feet throughout the shift, with periods of walkingMust be able to push and pull objects weighing up to 100 lbs.
and grasp, lift or carry items weighing up to 50 lbs.
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionallyMust be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basisMust be able to walk outside in a variety of weather conditions (rain, wind, heat)Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
Benefits and Perks:
Free MealsGym Membership DiscountsSix Flags DiscountsShoes for Crews ProgramBenchmark Associate Room Rates (for family and friends as well!)Golf Course DiscountsF&B DiscountsFree ParkingSpa DiscountBenchmark Perks401KPaid Time Off (Full-Time Associates)Medical Benefits (Full-Time Associates)Sick Pay (Full-Time Associates)Salary:
$10.
39 - $16.
38.
Estimated Salary: $20 to $28 per hour based on qualifications.
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